Fulfillment Policy
Our commitment to transparent service delivery and quality assurance
Featured AI Tools
Service Overview
AIToollens is committed to providing exceptional service in AI tool discovery, curation, and promotion. This Fulfillment Policy outlines our service standards, delivery commitments, and quality assurance measures for all our offerings including tool listings, advertising services, and premium features.
Tool Submission & Review Process
Review Timeline
- Initial Review: Within 3-5 business days of submission
- Detailed Evaluation: 5-10 business days for comprehensive testing
- Publication Decision: Communicated within 10 business days
- Live Publication: Within 24 hours of approval
Quality Assurance Standards
- ✓ Comprehensive functionality testing
- ✓ User experience evaluation
- ✓ Security and privacy assessment
- ✓ Content accuracy verification
- ✓ Category and tag optimization
Advertising & Promotion Services
Service Delivery
- Campaign Setup: Within 24 hours of payment confirmation
- Content Review: All promotional content reviewed within 12 hours
- Campaign Launch: Goes live within 48 hours of approval
- Performance Reports: Provided weekly for active campaigns
Guaranteed Deliverables
Featured Placement
Prominent positioning on homepage and category pages as agreed
Newsletter Inclusion
Featured in our weekly AI tools newsletter if specified
Social Media Promotion
Dedicated posts across our social media channels
Analytics & Reporting
Detailed performance metrics and engagement data
Service Level Agreements
Response Time Commitments
| Service Type | Response Time | Resolution Time |
|---|---|---|
| General Inquiries | 24 hours | 3-5 business days |
| Tool Submission Issues | 12 hours | 2-3 business days |
| Advertising Support | 8 hours | 1-2 business days |
| Technical Issues | 4 hours | Same business day |
Service Availability
- ✓ 99.9% platform uptime guarantee
- ✓ 24/7 website accessibility
- ✓ Regular maintenance windows scheduled outside peak hours
- ✓ Automated backups and data protection
Refund & Cancellation Policy
Advertising Services
- Cancellation: 48-hour notice required before campaign launch
- Refund: Full refund available if service not delivered as promised
- Partial Refund: Pro-rated refunds for early campaign termination
Service Guarantees
If we fail to meet our stated service delivery timelines or quality standards, we will provide appropriate compensation including service credits, partial refunds, or complimentary services as determined on a case-by-case basis.
Questions About Our Fulfillment Policy?
We're committed to transparency and excellent service. If you have questions about our fulfillment policy or need clarification on any service terms, please don't hesitate to contact us.